Privacy Policy

1. Introduction

OKWin Casino ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use okwingame-india.com, how we use it, and your rights regarding that data. By using our site, you agree to the practices described here.

2. Information We Collect

We may collect the following types of information:

• Registration data — name, email address, mobile number, date of birth
• Identity verification — government-issued ID documents (Aadhaar, PAN) for KYC compliance
• Financial data — payment method details (UPI ID, bank account number) for deposits and withdrawals
• Usage data — pages visited, games played, session duration, device type, IP address
• Communications — messages sent to our support team
• Cookies — session cookies, preference cookies, analytics cookies (see Section 7)

3. How We Use Your Data

We use collected data to:

• Create and manage your player account
• Process deposits and withdrawals
• Verify your identity as required by our Curaçao gaming licence
• Comply with anti-money laundering (AML) regulations
• Improve our services and personalise your experience
• Send promotional communications (only with your consent)
• Detect and prevent fraudulent activity

4. Data Sharing

We do not sell your personal data to third parties. We share data only with:

• Payment processors — to process UPI, PhonePe, Paytm, and bank transfers
• KYC verification providers — for identity document verification
• Regulatory bodies — when required by our Curaçao gaming licence obligations
• Analytics providers — aggregated, anonymised data only
• Fraud prevention services — to protect player accounts and financial security

5. Data Retention

We retain your account data for as long as your account is active and for 5 years after account closure, as required by anti-money laundering regulations. KYC documents are retained for 5 years. Transaction records are kept for 7 years in accordance with financial compliance requirements. You may request deletion of data not required for regulatory purposes by contacting support.

6. Data Security

We protect your data using 256-bit SSL/TLS encryption on all connections, bcrypt password hashing, restricted internal access controls, and regular security audits. Your financial details are stored in PCI-DSS compliant environments. While no system can guarantee complete security, we apply industry-standard protections to minimise risk.

7. Cookies

We use cookies for session management (required for login), preference storage (language, currency), and analytics (anonymised usage statistics). You can disable non-essential cookies in your browser settings. Disabling session cookies will prevent login. We do not use cross-site tracking cookies or sell cookie data to advertisers.

8. Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate data
• Request deletion of data (where not legally required to retain)
• Opt out of marketing communications at any time
• Request data portability

To exercise these rights, contact our support team via live chat or email at [email protected].

9. Children

Our services are strictly for players aged 18 and over. We do not knowingly collect data from minors. If you believe a minor has registered, contact us immediately and we will close the account and delete the data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered players. Continued use of our site after changes constitutes acceptance. The current version date is shown at the top of this page.

11. Contact

Privacy questions or data requests: email [email protected] or use the live chat on our site. We respond to all privacy requests within 72 hours.