Terms & Conditions

1. Agreement to Terms

By registering and using OKWin Casino ("we", "our"), you agree to these Terms and Conditions in full. If you disagree with any part, do not use our services. We reserve the right to update these terms at any time. Continued use after updates constitutes acceptance.

2. Eligibility

• You must be at least 18 years of age to register and play
• You must be legally permitted to gamble online in your jurisdiction
• One account per person — multiple accounts result in permanent ban and forfeiture of funds
• You must provide accurate, truthful registration information
• Staff members and their immediate family are not eligible to play for real money

3. Account Registration & KYC

All accounts require Know Your Customer (KYC) verification before withdrawal. KYC requires a valid government-issued photo ID (Aadhaar card) and proof of payment method. We reserve the right to request additional documents at any time. Accounts with unverified KYC are limited to ₹10,000 per withdrawal transaction. Providing false documents results in immediate account termination and forfeiture of all balances.

4. Deposits

Minimum deposit is ₹200. We accept UPI, PhonePe, Paytm, Net Banking, and IMPS. Deposits are credited immediately upon confirmation from the payment network. We are not responsible for delays caused by banking partners, internet connectivity, or UPI network congestion. Chargebacks and disputed transactions may result in account suspension pending investigation.

5. Withdrawals

Withdrawal conditions:

• Minimum withdrawal: ₹500 (UPI/Paytm); ₹1,000 (IMPS/Net Banking)
• KYC must be completed for any withdrawal
• Withdrawals process within 8–15 minutes (UPI) and 1–6 hours (IMPS/bank)
• Withdrawals can only be made to payment methods in the account holder's name
• Bonus funds must meet wagering requirements before withdrawal
• We reserve the right to split large withdrawals across multiple transactions

6. Welcome Bonus Terms

Wagering requirement is 25x the bonus amount (not deposit + bonus). Maximum bet while wagering an active bonus is ₹500 per spin or hand. Winnings made from bets exceeding this limit during active bonus wagering will be voided. Bonus expires 30 days after award if wagering is not completed. One welcome bonus per player.

7. Responsible Gaming

We provide deposit limits, session limits, reality checks, and self-exclusion tools. Players in self-exclusion cannot override or reduce the exclusion period within the first 24 hours. We may impose limits or close accounts at our discretion if we identify problem gambling patterns. Players who have self-excluded must not attempt to re-register — doing so results in immediate account closure.

8. Prohibited Activities

• Creating multiple accounts
• Using bot software, scripts, or automation tools
• Exploiting software bugs or errors for gain (must be reported to support)
• Collusion with other players at table games
• Using VPNs to bypass geographic restrictions
• Money laundering or any financially irregular activity
• Bonus abuse (structured betting patterns designed to abuse wagering)

Violations result in account suspension, forfeiture of bonuses and/or winnings, and reporting to relevant authorities where required by law.

9. Disclaimer of Liability

Our games are provided for entertainment purposes. We do not guarantee specific outcomes, winnings, or profitability. Gambling involves risk and you may lose money. By using our services, you accept this risk and acknowledge that we are not liable for gambling losses. We operate as an affiliate directing players to licensed gaming operators — we do not directly operate the casino games or hold player funds.

10. Governing Law

These terms are governed by the laws applicable under our Curaçao gaming licence (Licence No. 365/JAZ). Disputes shall be resolved through the dispute resolution process outlined in our gaming licence. We aim to resolve player complaints within 5 business days via our support team before formal regulatory escalation.

11. Contact

Questions about these terms: contact support via live chat on our site or email [email protected]. Support is available 24/7.